Since the products and services provided by Zoom Packaging are customized based on your specifications, we recommend contacting us if the products you receive are not as ordered or if they are faulty. Please send us your feedback at sales@zoompackaging.com within 3 working days after receiving your order.
If the product is found to be defective on our part, we will take responsibility and reprint the entire order. Our decision regarding the defect and our responsibility will be final. The customer must return the full order within 7 working days, covering the cost of shipping. To facilitate the reprinting process, the customer should provide photographic evidence of the defects.
If the defect is due to the customer’s error and a refund is still requested, the entire order must be returned. A refund will be processed after deducting shipping, product setup, printing, and billing costs.
Once you approve the proof, we forward the job to the press department. You have 4 hours after proof approval to cancel the order. If you cancel after processing has begun, a 5% cancellation fee based on the total order cost will apply. Cancellations must be communicated within 12 to 24 hours.
If you choose to cancel after the order has been processed in the press, no refund will be issued. However, we can offer free warehouse storage and ship the order at a later date, as needed.
For any questions regarding our refund or order cancellation policy, feel free to contact us via online chat support, where our sales and customer service representatives are ready to assist you. You can also reach us by via email at sales@zoompackaging.com
Zoom Packaging is a US based cardboard manufacturing company offering a full range of packaging services. We specialize in designing and producing custom boxes, providing corrugated shipping boxes, and creating custom stickers, paper bags, and more.
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